Because of life alert s large 150,000, according to the company customer base, these call centers respond to more than two million calls every year, and the company claims that its operators averted 45,000 bad outcomes in 2017 alone. Life alert is a medical alert system specifically designed to protect seniors and all family members in a home health emergency. Life alert has more better business bureau customer complaints than any other leading medical alert company in the united states. Many medical alert systems allow you to lease the system and devices without any equipment fees. As of january 2018, life alert currently has an overall score of 3 out of 10 on best company. Life alert cost is higher than most medical alert systems.
Contact alert1 by phone, visiting our facebook, or by pressing your help button. It has additional offices in new york, new jersey, and florida. Jul 25, 2008 life alert is one of many companies selling pers. Founded in 1987, today the company is a medical alert industry leader that claims to handle over 2 million calls a year and saves a life. Since 1987, the company has provided emergency response to customers. With an annual volume of two million calls, the company claims to have saved 44,900 lives in 2018 by providing emergency response to fall victims out of reach of their telephones. They claim to have best in class customer service and work as a team to constantly come up. The problem with life alert is their 3 year contract requirement which is ludicrous in the industry. First, well give you best companys take, followed by what real customers are saying about life alert. They were able to help me find the perfect equipment to help with my grandmothers care. Life alert may be the most wellknown provider of medical alert systems.
I would not recommend life alert to work for or to but from. Top monitoring center with the fastest response time in the industry. Life alerts highest priority is to help seniors who live alone and need protection from various dire emergency situations whether medical, fall, fire, intrusion, shower emergencies or onthego. You should receive your test call within 30 minutes of your request. However, not every medical alert system offers the same great online resources that lifefone offers. Since its foundation in 1987, life alert protects and provides help to its users in regardless the dire situation theyre in. Contact us medical alert systems medical care alert. Life alert s equipment is very out of date as well. Life alert does not provide customer service by email, but does provide it by phone.
Since then the page has accumulated 1 consumer complaint. The operator has all of the medical and other important information to quickly notify authorities or loved ones. Contact us to learn about our medical alert service for seniors. Our conclusion is that there are far better medical alert systems available, offering more flexibility at a much more reasonable price than life alert. Life alert classic provides round the clock protection against medical emergencies such as a fall, stroke or heart attack, fire via monitored smoke alarms. Selfhelp books can help you improve your life or overcome many obstacles, while biographies can be a great source of inspiration and allow you to learn more about historical figures. Based on the emergency stories told by life alert customers. He sent me the most awful text messages to the point where i was starting to get scared. Per life alert, over 80% of emergency calls happen in the bathroom. Robocall scammers use life alert to swindle seniors. Stylish and discreet, they offer the same easeofuse and connectivity as medical guardians other alert buttons. One of the key questions that people worry about is what happens when power runs out. Medical guardian active guardian medical alert system white.
I contacted the customer service rep who went ballistic on me. In addition, we are the only company that is proven to have its members live in their own homes 5 years longer than the general population. If youd like to help in the effort to improve customer service. As the industry leader in personal protection, life alert offers a variety of services that can be designed to fit a persons individual lifestyle. With our monitored medical alert system, we alert life safety ems responders directly from our emergency response center, getting you the fastest response. Scambook s investigation team reached out to this company a total of 1 times, scambook investigators last contacted them on sep 27, 2012. Known for their help, ive fallen and i cant get up. The other dispatchers are the nicest, hardest working people ive ever been around.
Onebutton connects you directly to the life alert monitoring station and alerts an operator when you need assistance. Soon after his return from ireland, detective michael bennett is called to lead the investigation in a subway explosion and firebomb. Management is poor and they allow the sales people to talk to the elderly in such a demanding tone which forces them to buy and later cancel. Lifestation has been a leader in the medical alert system industry for more than 40 years by keeping their focus squarely on the customer. Find your local area agency on aging via the federal governments eldercare locator and ask if it has a list of companies offering medical alert. Life alert is a personal emergency response and home medical alert system company that saves lives from catastrophic outcomes, using a unique technology to provide superior home audio monitoring protection. Life alert emergency stories the trash bin duration. We help more seniors live independently at home, with the security of a medical alert system. Life alert s medical alerts are often compared to senior safetys medical alert systems. Life alert used to provide smoke and carbon monoxide monitoring however this long time service is not being offered anymore. Life alert services can help seniors remain independent and possibly avoid a retirement home by sending help fast in the event of a medical, fall, shower. Each of these stories bring to life aging in place safety tips, and how a medical alert system could be an asset. The author tried to explain mohammads life depending on the true wellknown fact of his life.
Life alert is the first company to introduce medical alert systems specifically designed to provide emergency assistance to seniors and others in the event of a medical emergency. Philips lifeline standard medical alert help button is a discreet pendant that offers peace of mind by providing 247 fast access to lifeline, making it possible to quickly summon help in case of a fall. Life alert is a selfdescribed pioneer in the medical alert system industry. With life alert, there is a backup power source through the battery that offers 2448 hours of continued power for the system. Life alert provides its service to members nationwide.
Lifestation operates the industrys top monitoring center, and provides premium medical alert protection at great rates. Blew the competition out of the water with its incredible response time. The alert 1 user was unable to open the front door of her apartment to leave. The ambulance arrived in good time to take his dad to hospital, where he was treated for a fractured pelvis. Medical guardian has the longest range compared to other medical alert devices. All the protection of the life alert inhome system and help button, plus life alert. Most reputable companies who offer pers systems require only a monthtomonth contract, or possibly up the three months. In one example, a customer said his dad fell and pushed his life alert button. Uses gps location services to help pinpoint your location in an emergency. Free medical alert system veterans medical alert system. Find out what works well at life alert from the people who know best. Life alert official website ive fallen and i cant get up. So how does life alert shape up against the best medical alert companies. If you feel the need to press the call button to make a test call, please remain on the line with the agent do not hang up.
In order to determine the best medical alert systems, we took a thorough look at 28 of the most popular companies, including medical guardian and bay alarm, the two top players in the industry. Life alert customers can now take their life alert service on the go. The button never needs charging and can last up to 10 years. This is totally unnecessary and incredibly annoying.
Life alert inhome, help button and life alert mobile. Life alert services can help seniors remain independent and possibly avoid a retirement home by sending help fast in the event of a medical, fall, shower, 4g lte technology. Cons management or managers, supervisors not good, they give you odd time lunches some times in 2 hours, got cameras on the floor on every corner as they monitor you. Life alert emergency alert systems help protect against medical emergencies, shower emergencies and home intrusions. After my mother fell off her bed, she pushed the life alert button and got an immediate response. If you do not receive your test call after 30 minutes, please contact greatcall customer service for further assistance. About 50 pages discussed the medical condition of mohammad explaining that he had epilepsy and hydrocephalus. How to choose a medical alert system consumer reports. May 09, 2018 working at life alert in their compliance, customer service or retention department the hours of operation are really good from mon thru friday. For those who are new to the medical alert world and wish to try out the service without any obligation, lifecall offers a 15 day riskfree trial period. No other call centers can make all these claims, so life alert. Life alert is based in encino, california and has been in the medical alert business for more than 30 years. Life alert is widely recognized as the second largest medical alert systems company in the us behind philips lifeline.
The company employs over 600 people, all in the united states. The best life alert phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a life alert rep, reminders when the call center opens, tips and shortcuts from other life alert customers who called this number. Gethuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Offer valid for annual subscriptions by new customers only. I worked as a dispatcher at life alert for a year and it almost drove me insane. There are some medical alert systems that require you to purchase the equipment instead of leasing it. The 11 best medical alert systems for 2020 free buyers guide. Lifestation medical alert devices are tested before shipped to customers, and faulty equipment will be replaced with no charge to the consumer. The urgent response device that works with your smartphone. Life alert s phone system doesnt even identify current or former clients, so you as the salesperson have to find that out at some point in your pitch. Get the inside scoop on jobs, salaries, top office locations, and ceo insights. Lifecall has a clear, transparent website where you can find basic. Jul 01, 2001 the book is good in general it is about 200 pages. Live life mobile medical alert system live life alarms.
They were founded in 2005 by geoff gross, who wanted to disrupt the medical alert industry after his own grandmother suffered from falling at home alone. It provides onthego coverage and gps location services. Best medical alert systems medical alert devices for seniors. Gethuman does not work directly with life alerts customer support operations. Thank you for inquiring about life alert s lifesaving services. Alert 1s real life medical alert stories reveal how these. As of january 2018, life alert has 1 star out of a 5star rating according to 50 customer.
Compare pay for popular roles and read about the teams work life balance. Life alert is the only company that proves it saves a life from a catastrophe every 11 minutes. Their most affordable system, the classic guardian, boasts an impressive 1,300foot buttontobase station range in every direction and a 32hour backup battery life. The customer was really glad that life alert worked as it was supposed to work. Information about life 1 medical alert was first submitted to scambook on nov 22, 20. Therefore, prices vary based on the type of protection package that the customer. The better business bureau reported that life alert has more complaints than other providers, although this may be due to the companys popularity. However, dozens of companies have emerged in the medical alert industry since then. This is a higher rate of customer complaints than competing system providers. All lifestation equipment is ul listed and fcc approved.
Life alert customer service phone number 800 9203410. Apply to member services representative, production operator, laser operator and more. Contact us emergency medical alert systems for seniors. Apr 04, 2018 a medical alert system is a great choice when it comes to making sure that mom and dad live safely on their own. Home guardian medical alert system medical guardian. Medical guardian has been a leading provider of medical alert systems for seniors for several years. Working as a customer service representative at life alert. Life alert does not charge shipping fees on their equipment. Founded in 1987, life alert provides its service to members nationwide. Life alert alarm provides medical home emergency protection. Tv spots, this cabased business has a large customer. Life alert is a medical alert company that aims atnot just protecting the peoples medical safety, but rather their overall well being.
373 859 1333 1541 524 689 247 702 684 523 204 96 368 98 1394 724 100 1565 1088 1050 1085 647 63 643 301 318 12 894 125 278 741 234 1304 1244 767 1064